Where can I buy Vitus bikes?

Vitus bikes are sold exclusively online through our website, us.vitusbikes.com, and shipped directly to your door in one of our custom-made eco-friendly bike boxes.

What size bike should I buy?

You can use our nifty bike size calculator to figure out which size bike is correct for you. Simply input your height and inseam (the distance between your crotch and ankle bones), and the calculator will spit out your suggested size.

To find the calculator, look for the “Bike Size Calculator” button near the "Add to Cart" button at the top of any bike’s product page. It looks like this:

Bike Size Calculator button

Want a real person to help you pick the right size? You can always ask one of our Rider Experience Agents— they’ll help you figure it out.

I need help figuring out which bike is right for me

We’ve got you.

Our Rider Experience team is here to offer real-human guidance as you figure out which bike is the right one for you. Need a suggestion on the best model for your home trails or roads? Have a component question? Want to tell someone about that Strava KOM you nabbed last weekend? A Rider Experience Agent can help with that.

I ordered a new Vitus online. What’s included in the box?

Inside the box is everything you need to assemble your new bike, including a set of flat pedals, a pedal wrench and multitool. You’ll also find a bonus Voile strap, which is basically the Swiss Army knife of attaching things to other things.

How do I assemble my new Vitus?

Assembly is easy, and we’ll help you along the way.

If you’ve received your bike and need some guidance through how to put it together and get riding, follow these quick assembly videos: Mountain - Road/Gravel. Or, if you have more detailed questions, you can get in touch with one of our Rider Experience Agents for help.

How do I make my tires tubeless?

Your bike shipped with the tires seated, the rims taped, and tubeless valves installed — all you need to do is add the included sealant and air. Follow this video for instructions on how to set your bike up tubeless. The process is the same for Mountain or Road/Gravel.

How to place an order online

To place an order, select the item and size you wish to order and add them to your cart. Repeat this same step for any additional items, colors, or sizes you wish to purchase.

You can next choose to create an account (which we suggest) or check out as a guest. From there proceed to checkout, enter payment, billing, shipping information and submit order. You can also call, email or chat with a Rider Experience Agent for real-human help with placing your order.

Online Order Confirmation

You will receive a confirmation email shortly after your order is placed. This will confirm the item, model, size, color, and other details, as well as shipping and billing information.

If you have any more questions about your order, please reach out to a Rider Experience Agent who will be happy to help.

Can I demo a vitus before buying?

You absolutely can. We bring the Vitus demo fleet to some of the most popular events and demo days in the United States. Keep an eye on our social media or subscribe to our email list to get a heads up of when we’ll be in your area.

How do I start a return or exchange?

Looking to return an item? Get in touch with a Rider Experience Agent to start the process.

If you’re trying to take advantage of our 30-Day Risk Free Bike Returns policy, please reach out to a Rider Experience Agent to set up a return label and for help guiding you through the process.

How do I cancel or change my order?

If your order has been processed but not yet shipped, a Rider Experience Agent can help you change or cancel your order.

How is my new bike going to arrive?

Your new bike will arrive mostly assembled inside one of our eco-friendly custom boxes.

It has already been fully adjusted and inspected by one of our experienced technicians before being re-boxed and sent to you. All you’re responsible for is a few final steps, including attaching the front and rear wheels and installing the handlebars.

We take pride in our bike boxes being reusable, recyclable and requiring no foam packaging or frame protection.

For help with the final assembly of your bike, check out these handy assembly videos and don’t hesitate to ask one of our knowledgeable Rider Experience Agents for help.

Will I need to assemble the bike before I can ride it?

Yes, some minor assembly will be required before your new bike is ready to ride.

You’re responsible for a few final assembly steps, including attaching the wheels and installing the handlebars, but the rest has already been taken care of by us. Before being shipped to you, one of our experienced technicians fully assembled, tuned and inspected your bike to ensure it’s as close to ride ready as possible when you pull it out of the box.

For help with the final assembly of your bike, check out these handy assembly videos and don’t hesitate to ask one of our knowledgeable Rider Experience Agents for help.

I’m not a bike mechanic, how difficult is the assembly process?

We try to make assembly as easy as possible. Any required tools are included in the box and the final assembly process itself is very minor — no more complicated than attaching a wheel and installing your handlebars.

For assembly help, check out these handy assembly videos and don’t hesitate to ask one of our knowledgeable Rider Experience Agents for help.

My bike arrived and the box is telling me I should keep it. Should I listen?

Listen to the box.

The box your bike arrived in was custom made to be strong, easy to use and carefully designed to minimize the amount of assembly and disassembly required should you need to ship your bike.

It's a great thing to have around should you want to travel, and it’d be useful on the off chance you want to take advantage of our 30-day return policy or need to submit a warranty claim.

Where is my order?

You can find your order’s tracking information on your customer account page or from your shipping confirmation email. If you would like further assistance in tracking your order, please contact a Rider Experience Agent.

What is the current lead time?

Your new bike will ship within one business day from the day you place your order. You will receive an email with your tracking number once your bike has been built, inspected, tested and boxed by one of our expert technicians.

Can I pick up my bike in person?

Absolutely! If you’re a Salt Lake City local or find yourself in the area, we’d be happy to have you swing by and pick up your bike in person. Get in touch with a Rider Experience Agent to organize the pickup.

Where do your bikes ship from?

Our bikes ship from our distribution facility in Salt Lake City, Utah.

My bike arrived damaged by the shipper. What do I do?

Well, this isn’t a good way to start off a new bike day. Please get at least 2-3 photos that sufficiently show the damage to the box and any damage to the contents. From there, please contact a Rider Experience Agent so we can quickly assist you in getting taken care of and riding ASAP.

I’m worried my new bike will arrive while I’m not home/out of town. What do I do?

Get in touch with one of our Rider Experience Agents, they’ll be happy to help coordinate your bike’s shipment so it arrives when you’re confident someone will be there to receive it.

What payment methods do you accept?

We accept PayPal and all major credit cards including Visa, Mastercard, American Express and Discover.

Do Vitus bikes come with a warranty?

Yes, all our bikes come with a manufacturer-backed warranty against defects in materials and workmanship for a specified period. For more details and instructions on how to file a claim, visit our warranty page or get in touch with a Rider Experience Agent.

Can I return a bike if I’m not happy with it?

We’re riders just like you, so we want to make sure you’re absolutely in love with your new bike. That’s why we offer a 30-day risk-free return policy on bikes bought online.

There are, of course, some fine-print details on this policy, but the gist is you should take your new bike for a short spin to make sure it’s what you want. Read our full 30-day return policy or contact a Rider Experience Agent for help initiating a return.

Do you have a crash replacement program?

Yes, we do. Our bikes are meant to be ridden, which means they’re probably going to get crashed. That’s why we offer an Accidental Damage Plan to assist you as we know accidents sometimes happen.

For more information, reach out to a Rider Experience Agent.


You can reach a Rider Experience Agent by clicking the chat bubble at the bottom of the screen. Or, you can give us a call or send an email.

(435) 710-9062